Terms of Service

These Terms of Service govern your use of FuneralSongs.co and any orders you place with us. By using our website or placing an order, you agree to these terms. Please read them carefully.

1. About Us

FuneralSongs.co is a trading name of Cardiff Media Ltd, a company registered in England and Wales (Company No. 11922695). We create original, personalised memorial songs for individuals and families.

2. Our Service

We create completely original memorial songs based on the personal memories and details you provide. Each song is unique to the person or pet it honours.

Songs are created using professional AI music technology combined with human creative oversight. By placing an order, you acknowledge and accept this production method.

Delivery times are as stated at the time of purchase: Standard (5 working days) and Rush (48 hours). These are target times and may occasionally be affected by exceptional demand or circumstances beyond our control.

3. Your Order

To place an order, you must complete our questionnaire and submit payment via Stripe. A contract is formed when we confirm receipt of your order by email.

By submitting your order, you confirm that the memories and details you share are your own to share, and that you have the right to commission this song.

4. Pricing & Payment

All prices are displayed in GBP and are inclusive of any applicable VAT. Payment is taken at the time of order via Stripe. We accept all major credit and debit cards.

Add-on products (Second Style Version, Instrumental Version) are charged additionally as described at checkout.

5. Revisions

Every order includes one free revision round. To request a revision, reply to your delivery email within 14 days of receiving your song. Clearly describe what you would like changed.

Revisions are limited to adjustments to the existing song. A complete rewrite or change of subject constitutes a new order.

6. Cancellations & Refunds

Because each song is created specifically for you, we begin work immediately upon receiving your order. Your right to cancel under the Consumer Contracts Regulations 2013 is therefore limited once work has begun.

If you cancel before we have begun work, you are entitled to a full refund. If we have begun work, we will assess your request on a case-by-case basis and, where appropriate, offer a partial refund or credit.

If the delivered song does not reasonably reflect the brief you provided, we will offer a revision or, at our discretion, a full refund. To request this, email hello@funeralsongs.co within 14 days of delivery.

7. Intellectual Property

Upon full payment, you are granted a perpetual, personal, non-commercial licence to use the song for personal use — including playing it at a funeral or memorial service, sharing it privately with family and friends, and keeping it as a personal keepsake.

You may not sell, license, or commercially exploit the song without our prior written consent. Cardiff Media Ltd retains all underlying intellectual property rights in the music and production.

8. Your Content

By submitting memories and personal details, you grant us permission to use that information solely for the purpose of creating your song. We will not use it for any other purpose. See our Privacy Policy for full details.

9. Limitation of Liability

To the maximum extent permitted by law, Cardiff Media Ltd's liability is limited to the amount you paid for your order. We are not liable for indirect or consequential losses.

Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any other matter that cannot be excluded by law.

10. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact